Frequently Asked Questions

1.) YouTube is blocked from our school, how can we watch?

Hector3-smallScreen Shot 2014-04-01 at 3.19.21 PMYou can use SchoolTube! Many organizations and schools block YouTube from their servers. Just click the little SchoolTube/YouTube switch in the top-left of the screen and all your videos will be played on SchoolTube instead. Click it again to switch back to YouTube.

1b.) Can I bookmark my preferred media player?

If your web browser accepts cookies (most do) this website will automatically remember your favorite player. However, some school networks don’t allow browser cookies, that’s why, thanks to a teacher’s suggestion, we’ve implemented url parameters. You can bookmark your preferred media player directly in the book’s URL.  Just add “#youtube” or “#schooltube” after any book URL. For example:

  • http://www.storylineonline.net/thank-you-mr-falker/#youtube
  • http://www.storylineonline.net/thank-you-mr-falker/#schooltube

Or you can bookmark it for the entire site using:

  • http://www.storylineonline.net/?player=schooltube
  • http://www.storylineonline.net/?player=youtube

2.) Wow! What happened to the site?

This is the new, improved Storyline Online!  If you have any comments or suggestions, we welcome your feedback! Please send us a note below.

3.) What are the Site’s Technical Requirements?

This site is optimized and tested for all modern browsers on PCs, Macs, tablets and smart phones. An internet connection with at least 500+ Kbps is ideal.

4.) We Want More!

We do too, and new videos are coming soon! Part of the reason for the new site is to better enable us to raise funds to create more videos.

5) Where is the running time of each video?

You’ll find the running time for each video on the book’s individual page right below the video player. You can also find a list of run times on the A to Z Book Directory.

6) How do I turn on Closed Captioning?

When you click “play” on any YouTube video, you’ll see a “CC” button appear on the bottom right part of the video. Just click on that to turn on or off captions. Unfortunately SchoolTube doesn’t yet have the option for captions, but it may in the future.

7) The videos aren’t playing!

The page loads, but there’s just a black box in the middle of the screen.

Please try these steps:

1) try emptying your browser’s cache and re-loading the site. On most systems this can be done by holding down the Shift key as you re-load the page. On some browsers, you may need to select “empty cache” from one of the menus. More detailed instructions.

2) try clicking the SchoolTube button in the upper left hand corner of the site. Even if the YouTube videos used to play on the old site, the new site may not play them if your school or organization blocks YouTube.

3) go to YouTube or SchoolTube and double check that the videos play for you there. SchoolTube | YouTube

4) still not working? Email us below. Please include your browser with version number, your operating system with version number and your internet connection type or speed.

8) Why can’t I hear the videos?

This is an issue with YouTube, they are working to solve it. You need to manually adjust the volume on the YouTube player. Look for the control in the same area as the player button.

Here’s more info about it on the YouTube site – http://productforums.google.com/forum/#!topic/youtube/ETfCgHO4MhU[1-25-true]

9) What about books in other languages?

We’re eager to include bilingual books too! We expect to include a Spanish/English book soon, and will add more as resources allow.  So… aun hay mas! 

10) What happened to The Polar Express?

We are afraid the publisher took back the rights for THE POLAR EXPRESS; some publishers won’t give them to us forever…. However, we are working on some other great holiday story options.

11) Quicktime Error When Using Internet Explorer

Our site does not require or use Quicktime. So you should be able to ignore any Quicktime error notices and use storylineonline.net as normal.

However, in older versions of Internet Explorer, PNG image files (like our book images) sometimes default to requiring Quicktime to view them (check out this post). Here is one possible solution:

  1. In Quicktime, open and edit both QuickTime and Players preferences (edit, preferences) and disable everything you possibly can.
  2. Right click on a PNG file, Open With –> Choose Default Program –> Internet Explorer.
  3. Close IE, then load a PNG from the web via Internet Explorer.  It’s there?  Good.  Close IE.
  4. Right click on a PNG file, Open With –> Choose Default Program –> Windows Photo Gallery.

Check out this post for more information.


Have More Questions?

Please email us and we’ll post the most common ones here.

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